Apptools Support Portal

Set up your AVAST Business Management Console

Nicholas Carlton — Sat, 08 Jan 2022 04:00:00 +0000

1. The AVAST console system will send you an email invitation

Click on the 'Accept Invitation' button

2. In the next screen, click 'Create an account'

3. Then follow the wizard to finish your console account set up. After that you will enter the console dashboard.

Adding new devices in AVAST Business Management Console

Nicholas Carlton — Sat, 08 Jan 2022 08:00:00 +0000

IMPORTANT Note: Before doing the installation. Remember to uninstall any old antivirus first. Then restart the computer.

Click on Add new device

Select Windows or Mac, then select method of downloading installer

Getting direct AVAST Business Support via your AVAST Business Management Console

Nicholas Carlton — Mon, 03 Jan 2022 08:20:00 +0000

Follow the screen guide below to get direct support from AVAST Business Technical Team

Click 'Help & Resources', then click 'Contact Support'

In the next screen, choose from the 4 methods of getting technical support

Changing password

Nicholas Carlton — Thu, 08 Feb 2001 08:18:00 +0000

Go to https://owa.serverdata.net

Follow the screen guide below

Remember to use the commercial 'Classic' version of Outlook App (Don’t use the basic free version of Outlook App)

Nicholas Carlton — Wed, 01 Jan 2025 08:18:00 +0000

Don’t use the basic free version of Outlook App

Microsoft would like to inform that there are 2 types of Outlook icons.
They look very similar.

In the desktop search type outlook and you should see some Outlook icons appear.

Follow the screenshot below to click the correct icon.

Only use the Commercial License ‘Classic’ full version of Outlook (classic icon has a flat top)

Free...

[Windows Method 1] Configure SEM email in Windows computer via Windows Control Panel

Nicholas Carlton — Mon, 08 Jan 2001 08:00:00 +0000

Important Step:

Sometimes your computer's Outlook App may have this bug with the password box repeated popups or keeps asking for the password.

First, make sure the Outlook App is closed.

Then download and run this (OutlookFix.zip)

Note: Before adding an email account to your computer, Microsoft recommends you run a manual installation of the following software updates first:

Windows...

[Windows Method 2] Configure SEM email in Windows PC via the MS Outlook (Classic) App

Nicholas Carlton — Mon, 08 Jan 2001 08:18:00 +0000

Important Step:

Sometimes your computer's Outlook App may have this bug with the password box repeated popups or keeps asking for the password.

First, make sure the Outlook App is closed.

Then download and run this (OutlookFix.zip)

Note: Before adding an email account to your computer. Microsoft needs you to run a manual installation of the following software updates:

Windows...

[Mac] Configure SEM email in MS Outlook For Mac

Nicholas Carlton — Mon, 01 Jan 2001 08:18:00 +0000

This article describes how to configure different versions of MS Outlook for SEM mailbox, including step-by-step instructions for setting up a new account, entering server details, and troubleshooting common issues with Autodiscover and email provider selection.

The New Outlook for Mac

MS Outlook 2021 / MS Outlook 2024 for Mac

The New Outlook for Mac

Important: If you encounter an unsupported feature, you can...

Resetting password

Nicholas Carlton — Mon, 01 Jan 2001 08:18:00 +0000

Go to https://owa.serverdata.net

Click ‘Forgot password’ and follow screen guide below.

Note: Certain screenshots may differ depending on the browser version.

Remove Rules from Webmail

Nicholas Carlton — Mon, 01 Jan 2001 08:18:00 +0000

Follow the screen guide to remove unnecessary rules from the webmail.

Outlook Mobile App for iOS setup

Nicholas Carlton — Mon, 01 Jan 2001 08:18:00 +0000

Notes:

Outlook for iOS will only sync emails for the last 30 days or 1000 items per folder. At the moment Microsoft has set this limit by design and cannot be changed.

ActiveSync Credentials Are Case-Sensitive.

Exchange Mail

Go to Apple App store and download the Microsoft Outlook app

Open Outlook and tap Get Started.

Using iPhone's Mail App to set up Microsoft Exchange

Nicholas Carlton — Mon, 01 Jan 2001 08:18:00 +0000

General steps for setting up an email account on an iPhone

Important:

ActiveSync Credentials Are Case-Sensitive.

Note: starting from iOS 11 devices do not support automatic setup for Hosted Exchange mailboxes. You will need to select Configure Manually when prompted.

Adding an Exchange account on the iOS device:

Starting from iOS 18: Go to Settings > Apps > Mail >...

[Troubleshooting Android Device] Outlook Mobile App cannot locate option to add other types of email

Nicholas Carlton — Thu, 01 Jan 2026 08:01:00 +0000

Workaround 1: Go to Samsung (the Android) Settings to add account
1. If Outlook is still failing, add the account via the Samsung system settings:
2. Go to Settings > Accounts and backup > Manage Accounts.
3. Tap Add Account > Exchange.
4. Fill in details. This often syncs with Outlook.

Workaround 2: Bypass Automatic Detection
1. If you cannot get to the manual...

ActiveSync errors on Android-powered devices

Nicholas Carlton — Mon, 01 Jan 2001 08:18:00 +0000

In this article, we described some of the most common errors when setting up a mobile device with a mailbox using ActiveSync. Please find the instructions on how to connect your device using Activesync here.>

Note: If you don't find your error in this article or the suggested solution doesn't work for you, contact Company Technical...

Outlook Mobile App for Android setup

Nicholas Carlton — Mon, 01 Jan 2001 08:18:00 +0000

This article describes how to set up Exchange mailbox on Android Devices.

Necessary requirements

General information

Gmail app

Native app set up:

Samsung

HTC

Pixel

Galaxy s8

Gmail app set up

Note: most of the Android devices have default Gmail app installed.

To connect default Gmail app, use the following settings:

Select Exchange > click Exchange

Type in your primary email address and your password.
Tap...

Why is my email software asking to allow AVAST SSL certificate?

Nicholas Carlton — Mon, 27 Apr 2026 05:32:35 +0000

What Is Happening and Why?

The pop-up you are seeing is expected behavior from the Avast Mail Shield feature. Mail Shield scans all incoming and outgoing email messages in real-time for malicious content, including emails sent over SSL/TLS encrypted connections.

To perform this scanning, Mail Shield uses a secure interception method — it temporarily replaces...

AVAST online console - Accessing support articles and submitting online support ticket

Nicholas Carlton — Tue, 20 Jul 2021 10:10:00 +0000

Click on "Help & Support" in the bottom left corner.

Refer to the "Support Documents" by clicking the "Support Documents" button.

"Contact our Support" to do a Online Chat.

Avast Consumer Refund – How to Request a Refund

Nicholas Carlton — Thu, 04 Jun 2020 07:28:00 +0000

If you’d like to request a refund for your Avast consumer subscription, please follow these steps:

Go to the Avast Support page
Open your browser and visit: https://support.avast.com/avast/en/gb/home/current/contact

Choose the relevant product area

Select Consumer (home) support.

Pick the product that matches what you purchased (for example, Avast Premium Security, Avast SecureLine VPN, etc.).

Select the topic related to billing...

Display and copy AVG license number

Nicholas Carlton — Tue, 11 Dec 2012 12:00:00 +0000

Please Note: The steps in this article relate to the AVG AntiVirus or AVG Internet Security products. If the instructions below do not apply to your product, you may be using the newer AVG Internet Security - Unlimited.

Instructions

If you need to find or copy your AVG license number, proceed as follows:

Open your AVG program.

In the top menu, click Support.

Your license number...