Workaround 1: Go to Samsung (the Android) Settings to add account
1. If Outlook is still failing, add the account via the Samsung system settings:
2. Go to Settings > Accounts and backup > Manage Accounts.
3. Tap Add Account > Exchange.
4. Fill in details. This often syncs with Outlook.
Workaround 2: Bypass Automatic Detection
1. If you cannot get to the manual screen, try this:
2. Enter your email address, but intentionally enter the wrong password first. Sometimes this forces the app to show a "Configure Manually" or "Change Provider" screen, which lets you select other providers.
Workaround 3: Manual Setup Method
1. Open the Outlook app.
2. Go to Settings (gear icon) > Add Account > Add Email Account.
3. Enter your full email address and tap Continue.
4. If the app suggests Google or IMAP/POP, look for an option to "Not a [Google/IMAP] account?"
5. Select Exchange from the list of provider types.
6. Toggle on "Advanced Settings" and enter your server details (server name, domain, username).
Workaround 4: Change Samsung System Settings (Fixes "Add Account" Failures)
1. If you have a strict VPN, secure DNS, or work profile interfering:
2. Go to Samsung Settings > Connections > More Connections Settings.
3. Tap on Private DNS and set it to Off temporarily.
4. Restart your phone and try adding the account in Outlook again.
