To make sure your AVG will install correctly, please follow these six quick steps. This way you can easily remove many common causes of installation difficulties and ensure you get the best possible performance from your new AVG product.
Does your computer meet AVG's system requirements?
To make sure your computer can run AVG without any problems or slowdown, please refer to the article What are AVG system requirements and supported operating systems.
Is your Windows operating system up to date?
You can check this by visiting the Microsoft Windows Update page. It is best to open the link in Internet Explorer. If new updates are available, please install them and then return to this article.
Do you use any other security software?
If you are running some other anti-virus or security software such as a firewall, anti-spyware or anti-malware application, make sure to uninstall it before installing AVG. Using more than one security software can cause problems with the installation of AVG and is likely to slow down your computer.
You can refer to the article How to remove conflicting anti-virus products for links to various uninstallation tools and instructions.
Note: Windows Firewall will be automatically disabled when you install AVG with Firewall protection.
Has your computer been running for a while?
Just before beginning the installation of AVG, it is recommended that you restart your computer, even if you just started it a few hours ago. This will ensure that there are no unnecessary applications running in the background that could cause issues with the installation.
Are you running the installation as an Administrator?
Installation of AVG requires full access to the system. To verify you have sufficient privileges, visit the article How to check if I'm using an administrative accountand make sure you are logged into Windows as an Administrator.
Are you using the latest installation file?
Whether you are reinstalling AVG or you purchased AVG from a store and you have the installation CD, it is always better to download the latest installation file from our website:
- Visit the AVG Downloads page.
- Find your product in the list, and then click Paid version if you purchased AVG, Trial version to install a 30-day trial license, or Free version for AVG Free.
- The latest installation file will be downloaded.
Tip: If you happen to experience any issues during installation, please refer to the article What to do when AVG installation is failing for help.